Refund & Cancellation Policy

1. Overview & Merchant of Record Notice

At Taqby, we are committed to transparent, fair billing. All international orders, payments, subscriptions, and refund processing are conducted by our online reseller and Merchant of Record, Paddle.com (Paddle.com Market Limited / Paddle.com Inc.).

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

The governing language of this policy is English. All transactions are subject to the Paddle Checkout Buyer Terms.

2. 14-Day Statutory Consumer Right of Withdrawal & SaaS Refund Criteria

In accordance with applicable consumer protection legislation in the United Kingdom and the European Union (The Consumer Contracts Regulations 2013 and EU Directive 2011/83/EU), consumer buyers possess a statutory right to cancel their subscription within 14 calendar days of purchase.

Furthermore, Taqby and Paddle provide a 14-day money-back guarantee under the following standard SaaS criteria:

• You submit your request within 14 calendar days of the initial subscription charge date.
• You have consumed no more than 1 deep RFP forensic audit during the initial billing period.
• In the event of an unresolvable technical outage or verified service disruption that prevented platform access, a 100% full refund is granted regardless of audit usage.
• You may request a refund by emailing [email protected] or directly via Paddle's buyer self-service portal at https://paddle.net.

3. 1-Click Subscription Cancellation & Billing Control

You maintain complete control over your subscription. You may cancel recurring subscription billing at any time in 1 click through either of the following methods:

• Inside your Taqby dashboard under Settings > Subscription.
• Directly via Paddle's customer portal at paddle.net by entering your billing email address.
• By emailing our support team at [email protected].

Upon cancellation:

• All future automatic renewal charges are immediately stopped.
• Your active access and remaining monthly audit quota remain fully operational through the end of your current prepaid billing cycle.
• Zero cancellation fees or penalties apply.

4. Reverse Trial (7-Day VIP Test Drive)

If you enrolled in the 7-day VIP test drive and cancel before the end of day 7, no monthly subscription charge will occur. If you transition to a regular monthly subscription, 100% of your initial trial fee is credited toward your first subscription invoice.

5. Refund Processing Timeline & Access Status

Approved refunds are processed directly by Paddle.com back to your original payment method (Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay). Funds typically appear on your statement within 5 to 10 business days depending on your card issuer or banking institution.

Please note that once a refund is finalized, access to the corresponding subscription tier and associated audit balance is automatically revoked.